FRAME 01 · SUPPORT

Help with CleanLoupe

Fixes for the problems people run into most. If yours isn't here, check the FAQ or email us.

macOS says CleanLoupe can't be opened

Follow the steps on the download page: check the file's checksum, then open it once from System Settings › Privacy & Security. You don't need to turn off any macOS protection.

Full Disk Access is on, but CleanLoupe still asks for it

Quit CleanLoupe completely (menu bar icon › Quit), then open it again. macOS only applies the permission to a fresh launch.
In System Settings › Privacy & Security › Full Disk Access, make sure the CleanLoupe entry points to the copy in your Applications folder. If you moved the app, remove the entry with the minus button and add it again.

I removed something I need

Open History (the clock button in the toolbar, or ⌘Y) and press Put Back next to that cleanup. Files return to where they were as long as the Trash hasn't been emptied. Deleted photos stay in the Photos Recently Deleted album for 30 days.

The window closed but CleanLoupe is still running

That's on purpose: closing the window leaves CleanLoupe in the menu bar so you can see disk space, memory and the Trash at a glance. Click the menu bar icon and choose Quit to stop it, or turn off “Keep running in the menu bar when the window is closed” in Settings › General.

Uninstalling CleanLoupe

In Settings › General, turn off “Open at login”, then quit CleanLoupe from the menu bar.
Drag CleanLoupe from Applications to the Trash.
To remove its settings and cleanup history too, delete ~/Library/Application Support/CleanLoupe and ~/Library/Preferences/com.pixeliro.cleanloupe.plist.

Reporting a bug

Email [email protected] with your CleanLoupe version (Settings › About), your macOS version and Mac model, and what you did just before the problem. A screenshot helps. See Contact for what to include and what not to send.